epay88 Privacy Policy

1. Introduction and Scope

This Privacy Policy is issued by epay88 ("we", "platform" or "epay88") and applies to all users who access the website epay88.onl, register an account, or use any services provided by this platform.

By registering an account or continuing to use epay88 services, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services.

This policy covers all channels of interaction with epay88, including the main website, mobile applications (if any), customer support services, and any electronic communications between you and epay88.

2. Personal Information We Collect

epay88 collects personal information through several methods, including account registration, financial transactions, platform usage, and communications with our support team. The categories of information collected are as follows:

Identity Information:

• Full name as stated on your identity card or MyKad
• Identity card number (MyKad) or other official identification document
• Date of birth and gender
• Current residential address

Contact Information:

• Active email address
• Mobile phone number

Financial and Transaction Information:

• E-wallet account details (Touch 'n Go eWallet, Boost) used for deposits and withdrawals
• Bank account information for FPX and DuitNow transactions
• Cryptocurrency wallet addresses (USDT, BTC, ETH) for users who choose crypto payment methods
• Transaction history including deposits, withdrawals and betting activity

Technical and Usage Information:

• Device IP address, device type and operating system
• Web browser type and version used
• Login data including dates, times and session records
• Usage patterns and pages visited within the platform

3. Purposes for Using Personal Information

All personal information collected by epay88 is used solely for legitimate and transparent purposes. We do not use your data for purposes outside the scope stated here without obtaining your separate consent.

• Identity verification and account management: Ensuring every account is held by a legitimate individual aged 21 and above, in line with our international licensing requirements.
• Financial transaction processing: Carrying out deposits, withdrawals and bonus payments securely through supported payment methods.
• Fraud prevention and security: Detecting suspicious activity, protecting accounts from unauthorised access and maintaining the integrity of the platform.
• Legal compliance: Meeting the reporting and audit requirements mandated by the licensing body and relevant authorities.
• Customer support: Providing assistance and resolving issues reported by users through our 24/7 support channels.
• Service improvement: Analysing usage patterns on an aggregated basis (not individually) to improve the user experience on the epay88 platform.
• Service communications: Sending important notifications relating to accounts, transactions or policy changes via email or in-platform messages.

4. Sharing Information with Third Parties

epay88 prioritises the confidentiality of user data. In general, we do not share your personal information with external parties. However, there are a limited number of circumstances in which data sharing may occur:

• Payment service providers: Required transaction information will be shared with payment service providers (such as e-wallet processors and banking gateways) solely to enable transactions to be completed securely.
• Legal and regulatory compliance: epay88 may be required to disclose user information to competent authorities when mandated by law, court order or direction from a legitimate licensing body.
• Financial crime prevention: Where there is strong evidence of money laundering or fraud, we reserve the right to report relevant information to the appropriate authorities.
• Technical system operators: Technical service providers involved in maintaining the platform infrastructure may have limited access to data required for technical tasks only, subject to strict confidentiality agreements.

5. Data Security Measures

epay88 implements multiple layers of technical and organisational security measures to protect users' personal information from unauthorised access, loss or misuse.

Technical measures in place include:

• Data encryption during transmission using 256-bit TLS/SSL protocols
• Data encryption during storage for sensitive information such as passwords and financial details
• Multi-factor authentication (MFA) for user account access and internal systems
• Continuous monitoring for suspicious activity and intrusion attempts
• Firewalls and intrusion detection systems on server infrastructure
• Regular security audits by qualified cybersecurity teams

Despite all these measures, no security system can guarantee 100% absolute protection. We encourage users to take their own protective steps as well, such as using strong passwords, not sharing login credentials, and promptly reporting any suspicious activity on their account.

6. Cookies and Tracking Technologies

The epay88 website uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions smoothly.

Types of cookies used:

• Essential cookies: Required for the basic operation of the website, including login session management and security. These cookies cannot be disabled without affecting the platform's core functions.
• Preference cookies: Store user choices such as language settings and geographic location to personalise the browsing experience.
• Analytics cookies: Used to understand how users interact with the platform on an aggregated basis, helping us improve the design and content of the website.

You can manage cookie settings through your web browser options. Please note that disabling certain cookies may affect the user experience or the functionality of some parts of the epay88 platform.

7. Data Retention Period

epay88 retains users' personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by law and licensing obligations.

• Active account data: Retained for the duration that the account remains active and in use by the user.
• Inactive account data: Accounts that have been inactive for a certain period may be subject to review and maintenance in accordance with our internal policy.
• Financial transaction records: Retained in accordance with the minimum period set by licensing requirements and applicable tax laws.
• Support communication logs: Kept for service quality purposes and to document the history of interactions between users and our team.

When information is no longer required, it will be deleted or anonymised in accordance with secure and systematic data disposal procedures.

8. Your Rights as a User

As an epay88 user, you have the following rights regarding your personal data. To exercise any of these rights, you may contact our support team through the channels provided.