What This Page Covers
Click any category below to go directly to the relevant section.
Deposits & Withdrawals
How to deposit using FPX, Touch 'n Go, DuitNow and cryptocurrency. Minimum limits and processing times you need to know.
Welcome Bonus
Wagering requirements, how to claim and the maximum limit of the 120% bonus up to RM888 explained simply.
24/7 Support
Live chat and email available at all times in Malay and English for all your queries.
Account Security
How to protect your account from fraud, fake websites and cyber threats related to the online gambling platform.
Account Registration
Registration steps, how to update personal information and a guide to logging in from a new device are explained here.
Withdrawal Time
epay88 withdrawals are typically completed within 30 minutes to 3 hours. Find out the factors that affect this timeframe.
Category 1
Deposit
The minimum deposit at epay88 is RM10 for all available payment methods. This includes Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, and cryptocurrencies such as USDT, BTC, and ETH. The same minimum amount applies regardless of the method you choose, so you are free to pick whichever is most convenient.
Yes, epay88 supports deposits via FPX (Financial Process Exchange), an online banking system that links your local bank account directly to the platform. You can use various Malaysian local banks through FPX. Make sure you log in to your bank account using valid credentials and confirm the transaction according to your bank's procedure.
Credit delays usually occur due to processing time between the bank and our system. In most cases, the deposit will appear within a few minutes. If after 30 minutes the balance has still not been updated, please contact the epay88 support team via 24/7 live chat with your transaction reference number and proof of payment (screenshot). Our team will review and resolve the issue.
epay88 supports cryptocurrency deposits including USDT, BTC, and ETH. Crypto transactions are processed through encrypted blockchain protocols. Make sure you copy the provided wallet address accurately and send the correct amount from your crypto wallet. The minimum deposit remains RM10 equivalent in current crypto value. Confirmation time depends on blockchain network congestion at the time of the transaction.
Log in to your epay88 account, go to the Deposit section and select Touch 'n Go eWallet or Boost as your payment method. Enter the amount you want to deposit (minimum RM10), then you will be directed to confirm the payment through the respective e-wallet app. Once confirmation is successful, your epay88 balance will be updated automatically.
💡 Tip: Save a screenshot of every deposit transaction as a personal record. This information is useful if you need to contact epay88 support regarding any payment enquiry.
Category 2
Welcome Bonus
Once you have registered and verified your epay88 account, make your first deposit. The welcome bonus of 120% up to RM888 will be credited automatically to your account. For example, deposit RM100 and you receive a bonus of RM120 — bringing your balance to RM220 to start with. Make sure you read the wagering terms before claiming the bonus.
The wagering requirement for the epay88 welcome bonus is 15 times the bonus amount received — not the deposit amount. For example, if you deposit RM100 and receive a bonus of RM120, you need to wager RM120 × 15 = RM1,800 before winnings from the bonus can be withdrawn. For a deposit of RM1,600 with the maximum bonus of RM888, the wagering requirement is RM888 × 15 = RM13,320.
If you want to cancel the bonus before you start playing, contact epay88 support via live chat or email as early as possible. Cancellation may be possible if the wagering requirement has not yet started. Once you begin playing with the bonus balance, cancellation becomes more complicated as the funds have already been used. It is better to consider this decision before activating the bonus.
No. The epay88 welcome bonus is available once only for each new player — based on your first deposit. One account, one mobile number, and one payment method are eligible for one bonus only. Players who attempt to register multiple accounts to claim the bonus repeatedly will have action taken against them in accordance with the platform's terms and conditions.
The epay88 welcome bonus has a limited validity period after it is credited to your account. The specific period is stated in the promotion terms and conditions at the time the bonus is activated. It is recommended that you start meeting the wagering requirement shortly after receiving the bonus. Bonuses that expire without completed wagering will not be counted and will be forfeited automatically.
Category 3
Help & Support
Yes, epay88 provides customer support 24 hours a day, 7 days a week via live chat and email. Whether you are playing in the early morning or late at night during a Malaysia Super League match, our support team is always ready to assist. There are no closing hours — you can get help whenever you need it.
Yes, you can contact the epay88 support team by email at [email protected]. Email is suitable for enquiries that require a detailed explanation or supporting documents such as proof of transaction. For issues that need immediate resolution, live chat is the faster option as it responds in real time.
The epay88 support team can handle enquiries in Malay and English. You can communicate in whichever language you are comfortable with. For Malaysian players, service in Malay ensures clearer and easier communication, especially for technical issues or payment disputes.
To speed up the resolution process, have the following information ready before contacting epay88 support: your account username, transaction reference number (if related to a deposit or withdrawal), a screenshot of the error or issue encountered, and the date and time of the incident. This information helps our team identify the issue more quickly and accurately.
💬 The fastest way to get help is through live chat, available directly within the epay88 platform. For urgent deposit or withdrawal issues, live chat is the recommended channel.
Category 4
Protecting Your Account
The official epay88 website is only accessible via the domain epay88.onl. Be wary of fake sites using similar spellings such as "epay888", "epay-88", or different domains. Always check that the URL starts with https:// and that the security lock icon appears in your browser's address bar. Do not log in from links received via unknown messages.
Change your epay88 account password immediately and contact customer support via 24/7 live chat. Inform our team of any suspicious activity you have noticed, including logins from unfamiliar devices or locations. The epay88 security team will review your account activity and take appropriate steps to protect your funds and information.
epay88 supports an additional security layer through two-step verification to protect player accounts. When this feature is enabled, you need to verify your identity through a second method — usually a code sent to your registered mobile number — each time you log in from a new device. This ensures that even if your password is known to someone else, your account remains protected.
An OTP (One-Time Password) is a unique temporary key for each session — it is designed for your use only. The epay88 team will never ask for your OTP through any channel. If someone contacts you claiming to be from epay88 and asks for your OTP, this is a fraud attempt. End that communication immediately and report it to our support team.
epay88 uses SSL (Secure Socket Layer) encryption to ensure that all data transmitted between your device and our servers is fully protected. Your personal and financial information is stored in systems that comply with online gambling industry security standards. For more information on how your data is managed, refer to the epay88 Privacy Policy.
Category 5
Account Registration
Visit the official epay88 website and click the registration button. Fill in the form with your preferred username, a strong password, an active email address, and a valid Malaysian mobile number. After submitting the form, you will receive a verification code to confirm your mobile number. Registration is only open to individuals aged 21 and above.
An epay88 username is typically between 6 and 20 characters and may contain letters and numbers. A strong password is recommended — combine uppercase letters, lowercase letters, numbers and special characters. Avoid using easily guessed information such as your date of birth or full name as a password. A strong password is the first layer of protection for your account.
Yes, your epay88 account can be accessed from any device with a web browser — including a new mobile phone, tablet or laptop. When logging in from a device that has not been used before, you may be asked to complete an additional verification step to confirm it is genuinely you logging in. This is a standard security feature to protect your account.
Log in to your epay88 account and go to the Profile or Account Settings section. From there, you can update information such as your email address, mobile number and other relevant details. Some changes may require additional identity verification. If you have trouble updating your information, contact epay88 support via 24/7 live chat for prompt assistance.
Click the "Forgot password?" link on the epay88 Login page. Enter the email address or mobile number registered with your account. A verification code will be sent to you to confirm your identity before you can set a new password. Make sure the new password you choose is different from the old one and stronger.
🔐 Important reminder: epay88 operates under international licensing and complies with identity verification (KYC) requirements. Each player is only permitted to hold one account. Registering multiple accounts under the same individual is prohibited and may result in the account being suspended.
Still Have Other Questions?
The epay88 support team is available to help you 24 hours a day, 7 days a week via live chat and email in Malay and English. Do not hesitate to contact us.
Support email: [email protected] · Restricted to players aged 21 and above